Store purchases/ Online Pickups for cash/credit refund must be made within 7 days of the date on the original receipt. You may exchange or receive in-store credit within 14 days of the original receipt date. Receipt must be present at time of return. Online returns are accepted within 15 days of merchandise ship date for full credit. If said time periods have passed since date of purchase or if items are not returned in the condition they were sent out in (tags attached and items unworn and unwashed), unfortunately we can not accept returned items. Sale items, intimates, accessories, candles, and bodysuits can not be returned or refunded. Items purchased using a sale coupon code can also not be returned. To complete your return, your receipt is required. Please complete our Return Information form by circling your reason for return and including this with your unwanted merchandise. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you are shipping an item over $75, please consider using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item.
Please ship your item to this address -
520 Jefferson Street
Burlington, Iowa 52061
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. At this time, we will notify you of approval or rejection of your refund.
Upon approval, you will receive an email with a gift card for store credit in the original amount of your item(s).
Unfortunately all sale items are final (along with accessories, intimates, bodysuits, sunglasses, items with sequins, beading, distressing, crystals, elastic jewelry, etc.)
Items bought with an online code are final sale and not returnable. We are sorry for the inconvenience.
Orders placed Monday - Friday before 2PM CST (excluding holidays) will be processed and shipped within 48 hours. Orders placed on weekends will be processed within 48 hours on the next business day. Delivery estimate dependent on method of shipping chosen at time of purchase. We offer First Class options and Priority options. Priority mail does NOT mean One Day shipping, however it is a faster option. Regardless of what shipping method you choose, we still process and ship orders in the timeframe listed above. We ship worldwide. We are not responsible for fees related to international customers paying to receive their packages. Shipping during holiday periods may take up to 36 hours after placement when placed Monday - Friday before 2PM CST.
*Original Cyns is not responsible for lost or stolen packages once tracking information reports delivered to address provided or any fees related to international shipping. Please contact your local USPS for help on recovery of packages reported delivered via your tracking email.